Saving Money for the Insurance Company, and Headaches for the Customer

7/13/2016 (Permalink)

We could have ripped out the tiles (they were popping up) and torn out the cabinets (they were wet) and probably have gotten away with it. It would have meant for a much larger job, and more money for us as the restoration provider.

But it also would have meant more costs for the insurance company and a lot more headaches for the elderly resident whose condo suffered full-bore water damage from a broken water heater.

Properly dried and appropriately managed, the cabinets needed relatively small repairs - in place of an all-too-frequent total replacement recommendation, which can cause substantial delays for the customer whose main concern was to get back into her home healthy, clean and dry. And the tiles, which had begun to lift and unsettle due to the water intrusion, could be repaired and solidified using an injection stabilization procedure. More often than not, restoration providers would recommend total tearout of the continuous matching tiles throughout the unit, complete with a packout and a turnaround time exceeding into multiple weeks.

By repairing these items instead of replacing them, we were able to save the insurance provider tens of thousands of dollars and get the homeowner back into her residence much earlier.

Repairing isn't always an option versus replacing. But in this instance we were glad to have the opportunity to do things the right way for our two customers -- the insurance company and the senior citizen homeowner. We are proud, and appreciate the opportunity to toot our horn.

Whether its water damage, fire damage, mold damage or even biohazard remediation, small scale or a large loss, you can rely on SERVPRO of Plantation's qualified Mold,  Fire and water damage specialists to give you peace of mind knowing we'll arrive faster to your disaster and make it "Like it never even happened". Call us anytime at 954-733-1006